Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise, and improve our services. This includes details provided during account registration such as your full name, date of birth, residential address, email address, telephone number, and government-issued identification for verification purposes.

Financial information required to process deposits and withdrawals, including payment method details, is also collected. In addition, we automatically receive technical data whenever you visit or use our platform, such as your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources.

Usage and Behavioural Data

Information about how you interact with our games, promotions, and website features helps us understand player preferences and maintain a responsible gaming environment. We may also collect data from third-party identity verification services when required by regulatory obligations.

How We Use Your Information

Your personal information is used to create and manage your gaming account, process transactions, verify your identity and age, provide customer support, and ensure compliance with Canadian gaming regulations and anti-money laundering requirements.

We may use contact details to send important account notifications, security alerts, and, where you have given consent, promotional offers related to our casino services. Technical and usage data allows us to optimise website performance, conduct analytics, prevent fraud, and improve the overall player experience.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, customer support partners, identity verification agencies, and analytics providers. These parties are contractually obligated to maintain confidentiality and use the data only for the purposes we specify.

Disclosure may also occur when required by law, regulatory authorities, or court order, or to protect the rights, property, or safety of Galactic Wins Casino, our players, or the public. In the event of a business transfer or merger, player information may be included among the transferred assets.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session, and analyse site traffic. Essential cookies enable core functionality such as account login and game access.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our platform. We also employ analytics tools to help us understand visitor patterns and improve our services.

Data Security Measures

We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, accidental loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews.

While we strive to maintain the highest standards of protection, no system can guarantee complete security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect any breach.

Your Rights and Choices

Under applicable Canadian privacy laws, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for deletion of your information or withdraw consent for specific processing activities.

To exercise these rights, please contact our customer support team. We will respond to verified requests within the timeframes required by law. We may need to retain certain information for legal or regulatory compliance even after a deletion request.

Retention of Personal Information

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

International Transfers

Some of our service providers may be located outside of Canada. When personal information is transferred to other jurisdictions, we ensure appropriate safeguards are in place to maintain the level of protection required under Canadian privacy legislation.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy regularly to stay informed about how we protect your information.

Continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the support channels available on our website or by writing to our privacy team at the address listed in our Terms and Conditions.